Just Pay It FAQ
1. What is Just Pay It?
2. What payment methods can I use to make loan payments through Just Pay It?
3. What is a One-Time payment?
4. How do I make an online payment using the one-time service?
5. Will I need a password to make a loan payment using Just Pay It?
6. Is there a processing fee to make payments through Just Pay It?
7. How do I contact St. Mary’s Bank?
8. Is Just Pay It secure?
9. Will I be able to print a confirmation of my loan payment?
10. Can I make additional payments to loan principal or interest?
11. How long does it take to post the payment to my loan if I make a payment using Just Pay It?
12. Can I cancel my Just Pay It payment once it has been submitted?
13. Can I set payments up on a recurring basis using Just Pay It?
14. Can I make a loan payment through Just Pay It if I already have an AFT (Automatic Funds Transfer) on my loan account?
15. I made a payment using Just Pay It but it does not reflect on my loan that the payment was made, should I be concerned?
1. What is Just Pay It?
Just Pay It is an electronic loan processing system which allows you to make a one time loan payment to your St. Mary’s Bank loan via our secure web site.
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2. What payment methods can I use to make loan payments through Just Pay It?
These payments can be made with a checking or savings account from St. Mary’s Bank or any other financial institution. Or by a Credit or Debit card (we accept Visa®, MasterCard® or Discover® cards).
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3. What is a One-Time payment?
A one-time payment is a single, non-recurring payment to your St. Mary’s Bank loan account.
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4. How do I make an online payment using the one-time service?
There are four steps involved in using the one-time service to make online payments:
Enter contact information: Enter your name, address, phone number, and e-mail address.
Enter payment method information: Enter your bank account or Credit /Debit Card information.
Review and submit: The system allows you to review the information you've entered and make any necessary changes if applicable. You will then submit the payment and receive your confirmation reference ID via email.
You will need to enter this information each time you make a payment using the Just Pay It service.
If you are looking for automated payment processing we offer several options like Automatic Funds Transfer (AFT) from a St. Mary’s Bank checking or savings account, free bill payment and electronic funds transfer (EFT) for payments from accounts held at another financial institution. For more information on setting up a recurring payment, or if you have any questions on any of these services please call our Member Contact Center at 1-888-786-2791, or visit any of our branch locations .
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5. Will I need a password to make a loan payment using Just Pay It?
Yes. Once you have logged in you will be asked for you loan number and the last 4 digits of your Tax Identification Number (TIN).
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6. Is there a processing fee to make payments through Just Pay It?
Yes. There is a processing fee of $2.00 to make payments using Just Pay It through the St. Mary’s Bank website.
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7. How do I contact St. Mary’s Bank?
By Phone: Member Contact Center (603) 647-1111 or toll-free at 1-888-786-2791 or
By Mail: Member Contact Center
St. Mary’s Bank
P.O. Box 990
Manchester, NH 03105-0990
Online: Via our website at http://www.stmarysbank.com/contact-us/
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8. Is Just Pay It secure?
Yes. Security is a top priority at St. Mary’s Bank; please visit our Frequently Asked Questions on Security on our website at http://www.stmarysbank.com/member-services/frequently-asked-questions/security_faq.asp to learn more.
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9. Will I be able to print a confirmation of my loan payment?
Yes. Once you make your loan payment you will be able to print the confirmation page by using the print option in your browser.
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10. Can I make additional payments to loan principal or interest?
Payment amounts are limited to your regular payment amount due at this time. Payment of another amount may result in a delay in the processing of your payment.
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11. How long does it take to post the payment to my loan if I make a payment using Just Pay It?
Payments received prior to 7:00 p.m. Eastern time are applied to the loan on the same business day. Payments received after 7:00 p.m. Eastern time will be applied to the loan on the following business day.
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12. Can I cancel my Just Pay It payment once it has been submitted?
No, once a payment has been submitted we cannot cancel the payment. If you need to cancel a payment please call our Member Contact Center at 1-888-786-2791, or visit any of our branch locations.
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13. Can I set payments up on a recurring basis using Just Pay It?
No. Just Pay It is designed to handle one time payments only. However, we do offer a variety of options to set up a recurring payment from your deposit account.
If you are looking for automated payment processing we offer several options like Automatic Funds Transfer (AFT) from a St. Mary’s Bank checking or savings account, free bill payment and electronic funds transfer (EFT) for payments from accounts held at another financial institution.
For more information on setting up a recurring payment, or if you have any questions on any of these services please call our Member Contact Center at 1-888-786-2791, or visit any of our branch locations.
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14. Can I make a loan payment through Just Pay It if I already have an AFT (Automatic Funds Transfer) on my loan account?
Yes. but you must contact us first to cancel your automatic funds transfer to avoid duplication of payments.
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15. I made a payment using Just Pay It but it does not reflect on my loan that the payment was made, should I be concerned?
No, please allow one business day for the payment to be reflected on the loan. If you still have questions or concerns, please call our Member Contact Center at 1-888-786-2791, or visit any of our branch locations.
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