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FAQ's

Membership is open to anyone with the purchase of one share of capital stock for $5. 
The word "Bank" in our title, is the result of the literal translation of our founding French name La Caisse Populaire (meaning "the people's bank") Ste. Marie, by the New Hampshire Legislature.
  • A credit union is a nonprofit, cooperative financial institution owned and run by its members. A bank issues stock and is owned by its stockholders who may not necessarily be its customers. 
  • Organized to serve, democratically controlled credit unions provide their members with a safe place to save and borrow at reasonable rates. 
  • Credit unions are "Not for profit, not for charity, but for service". 
  • Like credit unions, banks accept deposits and make loans - but unlike credit unions, they are in business to make a profit. 
  • Banks and savings & loans are owned by groups of stockholders whose interests include earning a healthy return on their investments.

To change your address, please visit any branch office, call our Member Contact Center at 1-888-786-2791, or send us a secure message through online banking. You can also mail your request to:

St. Mary's Bank
Member Contact Center
PO Box 990
Manchester, NH 03105-0990
To obtain specific account information, please call Direct Connect, our 24-hour automated system at 603-647-1177, or contact our Member Contact Center at 1-888-786-2791. If you are currently a member of St. Mary's, you can use our free Online Banking service, which allows you to access your financial information, any time.
To obtain copies of your forms for tax purposes, please call our Member Contact Center at 1-888-786-2791.
St. Mary's routing number (also known as the Transit or ABA number) is 011400149.

If you are making a payment or transfer, or setting up direct deposit, you will need the routing number and your MICR number. You can find your MICR number in Online Banking as shown below:



OR

on the bottom of your checks as shown below:

CHECKIMAGE_MICR.jpg
 
Your MICR number is a 13-digit number that is associated with a specific account. This number is used to set up electronic payments. You can find your MICR number in Online Banking as shown below:



OR

on the bottom of your checks as shown below:

CHECKIMAGE_MICR.jpg



If you are making a payment or transfer, or setting up direct deposit, you will need your MICR number and St. Mary's Bank's routing number. St. Mary's routing number (also known as the Transit or ABA number) is 011400149.
If your ATM, debit card, or Visa® Credit Card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have two contact options:

1. Call our Card Support Center:

1-877-268-2612
24 hours a day
Seven days a week
Closed Christmas and Thanksgiving


2. Use the online service anytime if you are already signed up for online banking:

Just follow these simple directions:

1. Login to your online banking account
2. Under “Preferences” select the option “Report a Lost Card”
3. On this screen, you will see the Visa® Credit Card and ATM/Debit cards linked to your account(s).
4. Check on the card you wish to deactivate and click submit.
5. Once your Visa® Credit Card or ATM / Debit card has been reported lost or stolen, a new card will be automatically mailed to you. You should receive your new card within 7-10 business days. There will be a card replacement fee of $10 that will be charged to your account.


PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Electronic Funds Transfer (EFT) Disclosure or by contacting our Member Contact Center at 1-888-786-2791.
 
By Phone: St. Mary’s Member Contact Center toll free at 1-888-786-2791.

By Mail:
Member Contact Center
St. Mary’s Bank
P.O. Box 990
Manchester, New Hampshire 03105-0990

By Email
 
CardNav is an app that allows you to control your St. Mary's Bank debit card from your smartphone.

Learn more about CardNav.