Frequently Asked Questions | FAQ's

If your ATM, debit or credit card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have three contact options.  

1. Call Card Support Center: 1-877-268-2612   Available 24/7 (Closed Thanksgiving and Christmas)
2. Outside of US  call collect: 1-909-941-1398

Need to dispute charges on your debit or credit card? Call Card Dispute Support: 1-877-504-3009
Available 24/7  (closed Thanksgiving and Christmas)
 

If you feel your account and/or ID has been compromised take the following steps outlined here.

The Federal Trade Commission has posted a blog article "Credit Reports are now free, every week," reporting that the three national credit reporting agencies—Equifax, Experian, and TransUnion—will provide free weekly credit reports via the www.AnnualCreditReport.com portal through April 2021. The Commission advised the three reporting agencies are making the free reports available to allow Americans who may be anxious about their financial well-being during the COVID-19 pandemic.

You may also request research on your account(s) or obtain copies of your statements, checks, and deposits by contacting our Member Contact Center toll-free at 1-888-786-2791. 

Your member number is used to identify your overall relationship with St. Mary's Bank. Your account number is used to identify a specific account within your relationship.

Please contact the Collections Department at 603-629-1345 for assistance.

Membership is open to anyone with the purchase of one share of capital stock for $5. 

The word "Bank" in our title, is the result of the literal translation of our founding French name La Caisse Populaire (meaning "the people's bank") Ste. Marie, by the New Hampshire Legislature.

• A credit union is a nonprofit, cooperative financial institution owned and run by its members. A bank issues stock and is owned by its stockholders who may not necessarily be its customers. 
• Organized to serve, democratically controlled credit unions provide their members with a safe place to save and borrow at reasonable rates. 
• Credit unions are "Not for profit, not for charity, but for service". 
• Like credit unions, banks accept deposits and make loans - but unlike credit unions, they are in business to make a profit. 
• Banks and savings & loans are owned by groups of stockholders whose interests include earning a healthy return on their investments.

You can visit these sites:

• America's Credit Union Museum
• Cooperative Credit Union Association
• NCUA National Credit Union Administration
• CUNA Credit Union National Association

To change your address within online banking navigate to settings and then select the contact tab. Click on the pencil icon to edit your address.

You may also visit any branch office, call our Member Contact Center at 1-888-786-2791, or send us a secure message through online banking.

You can also mail your request to:

St. Mary's Bank
Member Contact Center
PO Box 990
Manchester, NH 03105-0990

To obtain specific account information, please call our 24-hour automated telephone bank at 603-647-1177 or contact our Member Contact Center at 1-888-786-2791.

If you are currently a member of St. Mary's, you can use our free Online Banking service, which allows you to access your financial information, any time.

To obtain copies of your forms for tax purposes, please call our Member Contact Center at 1-888-786-2791.

St. Mary's routing number (also known as the Transit or ABA number) is 011400149.

Your MICR number is a 13-digit number that is associated with a specific account. This number is used to set up electronic payments. You can find your MICR number in Online Banking as shown below:



OR

on the bottom of your checks as shown below:





If you are making a payment or transfer, or setting up direct deposit, you will need your MICR number and St. Mary's Bank's routing number. St. Mary's routing number (also known as the Transit or ABA number) is 011400149.

If your ATM, debit card, or Visa® Credit Card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account.

Call our Card Support Center:

1-877-268-2612
24 hours a day
Seven days a week
Closed Christmas and Thanksgiving

PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Electronic Funds Transfer (EFT) Disclosure or by contacting our Member Contact Center at 1-888-786-2791.
 

By Phone: St. Mary’s Member Contact Center toll free at 1-888-786-2791.

By Mail:
Member Contact Center
St. Mary’s Bank
P.O. Box 990
Manchester, New Hampshire 03105-0990

By Email
 

Yes, all St. Mary’s Bank cards are compatible with wallet pay or mobile wallets.

To submit a travel notification for your debit or credit card, please call our Card Support Center, available 24/7, at 1-877-268-2612.

We have implemented a member feedback process to monitor our performance and make improvements as needed. You may receive an invitation from our partner, Customer Service Profiles (CSP), to complete an online survey regarding your recent experience with us. Participation in this program is voluntary and joining does NOT require you to submit any personal account information.

If you wish to speak with someone from St. Mary's Bank regarding this program, please contact our Member Contact Center at 1-888-786-2791.

Desktops (Windows 10 and MacOS):
The St. Mary's Bank website supports the following browsers.

• Safari - current version
• Chrome - current version
• Firefox - current version
• Microsoft Edge - current version

Tablets and Phones (Covers the common mobile devices like iPad, iPhone, Nexus, Samsung Galaxy):
The St. Mary's Bank website supports the current version of the default browser on the current operating platforms.

• Android
• iOS