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FAQ's

Please contact our Member Contact Center at 1-888-786-2791 or visit any branch location to register you for online banking. If you know your member number, you can begin the registration process here.
If you have not accessed your St. Mary’s Online Banking for an extended period of time, you will need to reregister. Please call our Member Contact Center at 1-888-786-2791 or visit any branch for assistance.
The new online banking will support the two latest versions of all browsers.
You can call our Member Contact Center for assistance at 1-888-786-2791.
A widget is a small module (icon) that allows you to access information or perform certain functions.
The dashboard is a visual display of important information you will likely need. The information is consolidated and arranged on a single screen to provide a quick view into your account. It may be customized to meet your specific needs.
The information in your linked external accounts is not always real time and may take up to 24 hours to display and may require you to re-enter your credentials to sync your external account transactions.
The first time you log in to online banking, you will be required to verify security information. However, if you do not wish to verify that information every time you log in, you may choose to Remember this Device if it is a computer or device you trust and plan to use regularly.
The following limits apply for remote deposit: $10,000/day or $20,000/month or 20 items per month. 
 
Only the primary account holder can view eStatements in Online Banking.

To view eStatements:

On desktop computer:
  • eStatement widget > ""Statements"" tab > ""View Statements"" > Statement Library 
On mobile app:
  • More > eStatements > Statements > View Statements
  • Click Menu icon top right (3 lines) > Statement Library > eStatements

To access mobile banking, download our Mobile Bnking app from the Apple App Store or Google Play, then login with your existing online banking credentials. 
Please contact our Member Contact Center at 1-888-786-2791 or visit any branch location to register you for online banking.
Current Balance is the outstanding balance of your Cash in Bank. This is the balance after all banking transactions have been made. Available Balance refers to the portion of the current balance which are available for withdrawal. 
Yes, Online Banking allows Members to download their account information into the following finance management software applications:
  • Intuit Quicken
  • Intuit QuickBooks
  • Microsoft Money.

Consumer: 
  • $1,900 per transactions/$3,800 per day when using the payee's routing and account number at their financial institution 
  • $2,500 per transaction when using the payee's email address to send a person to person payment
  • Payments to businesses are $25,000
Business:
  • $2,500 per transaction, per day.
  • $400 per transactions/$800 per day to send a person to person payment
  • Payments to businesses are $25,000

Note: This is an institutional limit and therefore cannot be changed per member. If a higher limit is needed, consider sending payments over multiple days.

Consumer Online Banking:                                                            

  • Daily cumulative transfer limit (up to or equal to $5,000)
  • Weekly cumulative transfer limit (up to or equal to $5,000)
  • Monthly transfer limits (up to or equal to $25,000)
  • Limits can not be changed for any member                                                                              

Basic Business and Business Cash Management Online Banking:                        

  • Daily cumulative transfer limit (up to or equal to $10,000)
  • Weekly cumulative transfer limit (up to or equal to $10,000)
  • Monthly transfer limits (up to or equal to $100,000)    

Login, then choose the account that you want to see the information for. Once you are in the account go to the account detail. There you will have access to you your account number. 
 
Through the mobile app:              
  • Transfers > top right click "Add Account" >  change tab to "External Account" > Agree to Terms & Conditions then click "Continue" > enter external transfer account information.                   
  • The system will then generate micro deposits that will be sent to the other financial institution within 3-5 business days.
  • Log into your other financial institution's online banking to retrieve micro deposit amounts.         
  • Once you have the micro deposit amounts, log back into St. Mary's Bank Online Banking app, under "Settings" then "Accounts", confirm external transfer account by entering in the micro-deposit amounts.
  • Once this is complete, you will be able to use the external transfer account.
Through Online Banking on a desktop computer:
  • Transfers > under "Classic" tab > click "Add an external account" > enter external transfer account information then click "Save"
  • The system will then generate micro deposits that will be sent to the other financial institution within 3-5 business days.
  • Log into your other financial institution's online banking to retrieve micro deposit amounts.         
  • Once you have the micro deposit amounts, log back into St. Mary's Bank Online Banking app, under "Settings" then "Accounts", confirm external transfer account by entering in the micro-deposit amounts.
  • Once this is complete, you will be able to use the external transfer account.

It's fast, easy and free to sign up. Simply log in to your Online Banking . Click on the eStatement tab. Accept the service terms and conditions and you will be enrolled. An e-mail notification will inform you when your eStatement is ready to view.

 
To register a consumer account you will need: member number, full Social Security Number, e-mail address listed on file, and either date of birth or zip code on file. To register a business account you will need: member number, e-mail address on file, zip code on file, and Tax ID number. 
 
If the external account has already been confirmed but not appearing on your Online Banking any longer, please contact the Member Contact Center at 1-888-786-2791 for further assistance. 
There is a hold on incoming credit postings of 2 business days to monitor for any possible returns.
Please make sure the correct information is being entered when logging into Online Banking. Contact the Member Contact Center at 1-888-786-2791 to see if there are any other known issues happening with your account.
Please contact the Member Contact Center at 1-888-786-2791 for assistance.
sure the profile tab is selected on the top. Then under full name it will display your member ID number. 
Your family member can utilize the member to member transfer option.
  1. Access the Settings menu
  2. Select the Shared Access tab.
  3. Select the Add a User button.
  4. Complete the following information:
    1. First and Last Name of individual member wishes to share access with
    2. Email address of individual member wishes to share access witth
    3. Confirm the email
    4. Set permissions for each share or loan.
    5. Select Save
  5. Confirm the permissions and agree to the terms and conditions.
  6. Upon hitting Confirm, you will receive a success message and see that’s the invitation is pending. This action also sends an email to the recipient.
  7. You can click on the recipient’s name to expand the selection:
    1. Code is listed here and you have 24 hours to provide it to the recipient before it expires and can no longer be used.
    2. You can edit the name and/or email address of the recipient. However, once the recipient has clicked the link in the email, this function will no longer be available.
    3. You can edit the permissions of the share/loan they selected at any time. d. You can cancel the invitation as long as it is before the recipient has clicked on the activation link.   

Once logged in, navigate to the bottom of the page and click contact. It will then take you to the contact us page. There is a box that says select a category. Select from the drop down menu, click next, fill out the contact us form and submit. 
Adding an external account for viewing allows you to view transactions. If you would like to transact on the external account, you will need to add the account via the Transfer icon.