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Card Fraud

Card information can be captured many ways, including by skimming devices placed on ATMs or through hand held devices. Card information can also be captured by entering it onto suspect websites. Ways to help prevent card fraud are listed below.

  • When at an ATM, before inserting your card, check the ATM card reader to make sure it does not appear to have been tampered with. Pull on the card insert;, look for scratch marks.
  • Activate card alerts for when your card is used, for transactions over a certain dollar amount, and to prevent international charges.
  • If you are not getting cash when using your card (e.g., using your card at a gas pump or just to make a purchase), always select the “Credit” option so you don’t need to enter your PIN. This keeps your card more secure.
  • If you do need to enter your PIN, cover your hand as you enter your PIN so that a concealed camera or bystander cannot see you entering your PIN.
  • Cancel cards that you do not use, and monitor the cards you do use by reviewing your monthly statements in a timely manner.
  • Don’t provide the three-digit security code from the back of the card to anyone by phone or email unless you initiated the contact and know whom you are doing business with.
  • Memorize your PIN. Do not write it down or keep it in your wallet or purse along with your card.
  • Remember, no legitimate caller will ever ask for your PIN.

Has your card been lost or stolen? Visit our Account Support page for next steps.

If you have any concerns about your security and privacy, please contact our Member Contact Center at (888) 786-2791.

How do I report identity theft and fraud?
If you feel your account and/or ID has been compromised take the following steps listed here .
How do I report card fraud?

If your, debit or credit card is lost or stolen, please report it immediately. Prompt reporting will help avoid unauthorized charges to your account. You have four contact options.

  • Online & Mobile Banking: Within Tools & More, the primary accountholder may access card management to block the card.
  • Member Contact Center: (888) 786-2791 Available Mon-Fri 8am – 5:30 pm, Sat 8am – 12pm
  • Card Support Center: (877) 268-2612 Available 24/7 (Closed Thanksgiving and Christmas)
  • Outside of US: (909) 941-1398 Need to dispute charges on your debit or credit card?
  • Call Card Dispute Support: (877) 504-3009 Available 24/7 (closed Thanksgiving and Christmas)


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