News and Alerts
Listed below are the alerts that St. Mary’s Bank has recently received or experienced. For more information, please call our Member Contact Center at 1-888-786-2791
August 11, 2021 — Text Message Scam
We have received a report of possible fraudulent text messages that appear to have been sent on behalf of St. Mary’s Bank. St. Mary’s Bank has not initiated these text messages,
so please remember to be cautious of clicking any links within unsolicited text or email messages. If you have any questions or concerns, please contact us at 1-888-786-2791. See example:
June 16, 2021 — Fraud Alert
Fraudsters are texting/calling posing as employees of St. Mary’s Bank claiming you have an unauthorized transaction. Fraudsters then ask for your card information, your online banking logon, security questions, your member/account number or other personal information (such as date of birth, SSN). They may also attempt a logon to your online banking and ask for the code that is sent to you. NEVER give out any online banking information especially any security code sent via text or email.
We will NEVER
ask for this information so please contact us immediately if you have any concerns. If you receive any calls or texts about fraud, call the number on the back of your card, block your card through your online banking, telephone banking, or call St. Mary’s Bank directly.
January 5, 2021 — Stay Protected Against Stimulus Check Scams
With stimulus checks and electronic deposits being received, scammers are trying their best to steal funds. Here are some important things to keep in mind:
- The number one flag of a scam is when you receive money with instructions to send/return some of the money (such as buying gift cards, sending a wire transfer, or mailing cash).
- The government will never email, call, or text you to claim your funds (don’t click on any links or open any attachments). Do not respond and delete it immediately.
- Never, for any reason, give out your online banking login information. Scammers will often ask you to verify your account or personal information. No legitimate government employee will ever ask for this.
- Scammers are even mailing out official-looking checks. If you were qualified to receive your payment via direct deposit but still received a paper check, do not deposit the check. First, contact the IRS to confirm, as this is likely a scam.
For the latest payment updates, visit www.irs.gov
November 25, 2020 — Holiday Online Safety Alert
‘Tis the season for hackers, scammers, and online thieves. Being aware of your online safety is very important and essential, especially around the holidays.
Below are 3 tips from the Cybersecurity & Infrastructure Security Agency (CISA) to keep in mind before and after you shop.
Tip 1: Check your devices
Before making any online purchases, make sure the device you’re using to shop online is up-to-date. Next, take a look at your accounts and ask, do they each have strong passwords? And even better, if two-factor authentication is available, are you using it?
Tip 2: Only shop through trusted sources
Think about how you’re searching online. Are you searching from home or on public Wi-Fi? How are you finding the deals? Are you clicking on links in emails? Going to trusted vendors? Clicking on ads on webpages? You wouldn’t go into a store with boarded up windows and without signage; the same rules apply online. If it looks suspicious, something’s probably not right.
Tip 3: Use safe methods for purchases
To learn more, visit www.cisa.gov/shop-safely
May 28, 2020 — Taking Control in Uncertain Times: COVID-19 Fraud Prevention
With the COVID-19 crisis, many fraudsters are taking advantage of our fears, creating fake job and donation sites as well as sending emails that appear to be from the CDC, WHO, or other organizations.
Join St. Mary's Bank's Director ERM & Compliance, Shirley Bhutto, for a pre-recorded webinar and Q&A to educate yourself about the latest scams and understand how and why they happen.
May 26, 2020 — Free Credit Reports Every Week
The Federal Trade Commission has posted a blog article "Credit Reports are now free, every week,"
reporting that the three national credit reporting agencies—Equifax, Experian, and TransUnion—will provide free weekly credit reports via the www.AnnualCreditReport.com
portal through April 2021. The Commission advised the three reporting agencies are making the free reports available to allow Americans who may be anxious about their financial well-being during the COVID-19 pandemic.
May 18, 2020 — StayConnectedNH.org
This website is an initiative of the New Hampshire Financial Abuse Specialty Team (FAST) to keep NH protected by staying connected to trusted resources. The mission at FAST is to increase public awareness of financial exploitation with the goal of mitigating risk of exploitation and protecting our state’s vulnerable populations during these challenging times.
Stay connected, stay well-informed, and stay prepared by utilizing StayConnectedNH.org's trusted resources
April 20, 2020 — Coronavirus (COVID-19): Scam Alert
In addition to our prior scam notice on 4/1/20, more COVID-19 scams are being reported, including fake cures and tests as well as offers of “guaranteed” government loans or additional funds “found” to assist consumers. Be aware that:
- COVID19 small business loans do not require any form of pre-payment or fees.
- If you receive a call about a loan you actually applied for, you should verify an application number, amount of loan, or date/time of loan to be sure it’s really the bank/credit union you applied with (and not a fraudster trying to get your private information).
- Do not click on any links in texts or emails that are from unknown sources or claim to have test results, cures, additional stimulus money, etc. The links likely include malware or direct you to a site to capture your private information.
- No legitimate person/company will ever contact you to request your online banking credentials to make a stimulus deposit or any other type of deposit to your account. NEVER give out your online banking credentials.
If you have concerns about your security and privacy, please contact our Member Contact Center at 1-888-786-2791.
April 1, 2020 — Coronavirus (COVID-19): Scam Alert
With the COVID-19 crisis, many fraudsters are taking advantage of our fears, creating fake job and donation sites as well as sending emails that appear to be from the CDC, WHO, or other organization.
Some important things to remember and be aware of:
- Never give out your online banking credentials. No legitimate company will ever ask for this info, and you risk fraudulent deposits or losses for which you could be liable.
- Be very wary of emails or texts asking to click on links or open attachments.
- Any job that deposits or sends you money and asks you to withdraw or send the funds elsewhere is likely a scam. Recent scam jobs include receiving funds to act as liaison for donations, buying items from grocery/pharmacy to test price gouging, assisting with bitcoin purchases, and telling you to keep the info secret.
February 18, 2020 — Recognizing a Social Security Scam
Scammers are aware that people are catching on to their attempts, so they’re coming up with new ways to convince Social Security beneficiaries that their frauds are legitimate.
Read Consumer Financial Protection Bureau's blog
to learn what to watch for so you can protect yourself and others from Social Security scams.
October 29, 2019 — Calls Targeting SMB Members
St. Mary’s Bank is aware of a scam where fraudsters are calling members (with a local number displaying in caller ID) claiming they are from St. Mary’s Bank concerning fraudulent charges to their debit card. The fraudsters are requesting a member to provide their debit card number, expiration date, and PIN, as well as their Online Banking user name and password.
Regardless of where calls, emails or texts originate from, follow the steps below to protect yourself from potential scams.
- Never provide your Online Banking logon information to anyone. Once you provide this access, you may be liable for losses! Even a joint owner on your accounts should have their own logon.
- Never provide private information to any caller (your debit/credit card number, PINs, social security number, etc.) unless YOU initiated the call to a company well known to you.
- Never send money based on a phone, email or text request unless you can positively confirm this is someone well known to you in person.
- Never use *72 before dialing a phone number as this is a method of forwarding your actual phone number to the fraudster’s phone.
If you have any questions or concerns, please contact our Member Contact Center at 1-888-786-2791.
July 26, 2019 — Equifax Data Breach Settlement
You may have heard on the news about the recent settlement over the Equifax breach of September 2017 that exposed 147 million people’s private information. If you were affected by this breach (e.g. bought credit monitoring, paid for credit freezes, took time to resolve ID theft, etc.) you may be eligible for 4 years of free monitoring or if you already had monitoring in place for the next 6 months, you may be eligible for $125 payment. If you incurred costs (e.g. placing freezes or paying for an accountant) or time spent resolving unauthorized charges you may submit those as well.
You can go to the site below to see if your information was impacted (you will need to enter your last name and last 6 digits of your SSN), as well as a link to file a claim.
Equifax Data Breach Settlement
View more Security Center news in our News/Alerts Archive
If you have any concerns about your security and privacy, please contact our Member Contact Center at 1-888-786-2791.