Report, Know & Learn

Your security is our shared priority. Find the information and next steps you need to help protect your accounts. Understand your current risk and explore guidance on card security, identity theft, and recognizing common scams.

Need to report fraud?

Call Our Member Contact Center

Someone claiming to be from St. Mary’s Bank contacted me. Is it a scam?

Financial Impersonation Scam

Scammers may pretend to be St. Mary’s Bank employees or partners to gain access to your accounts or personal information.

St. Mary’s Bank will never call, email, or text you to ask for:

  • Your debit or credit card number, CVV, PIN, or expiration date
  • Your online or mobile banking username or password
  • A one-time passcode or verification code
  • Other credentials used to access your accounts

If someone asks for this information:

  1. Stop communicating with them.
  2. Do not provide the requested information.
  3. Contact us directly at (888) 786-2791 to verify the request.

See Top Scams to Avoid

How to Report Fraud

If you suspect fraud or believe your personal or account information has been compromised, explore the steps below to find out how to protect yourself and what to do next.

Report Fraud or a Card Issue

If your card is lost, stolen, or you notice unauthorized transactions, contact us right away.

  • Report a lost or stolen card: Call our Card Support Center at (877) 268-2612. (Outside the U.S., call collect at (909) 941-1398).
  • Dispute unauthorized card charges: Call (877) 504-3009

Think your card has been compromised?

  • Use Card Management in Digital Banking to block your card
  • Member Contact Center at 888-786-2791

Account or Personal Information Compromised

If you shared account information, passwords, your Social Security number, or other personal information with someone you don't trust, take steps right away to protect your accounts and identity.

  • Contact your financial institutions to add a verbal password and flag your accounts for potential identity theft. Ask whether accounts or cards should be blocked, frozen, or closed.
  • Change your card PIN if it may have been exposed.
  • Change account passwords using a secure device.
  • Place a credit freeze with the credit bureaus to help prevent new credit accounts from being opened in your name.

Contact the credit bureaus to place a freeze:

Prefer not to freeze your credit? Contact the bureaus to request a fraud alert, which asks creditors to take extra steps to verify your identity.

Computer or Device Compromised

If you think a scammer has accessed your computer remotely or your device may be infected with malware, take these steps to help protect your information.

  • Disconnect your device from the internet by unplugging the network cable or turning off Wi-Fi.
  • Keep it disconnected until it has been checked and cleaned.
  • Have a reputable computer repair or security professional check your device for malware.
  • If your information was stored on the device or you accessed accounts while someone had remote access, follow the steps above to protect any affected accounts.
Mother and teenaged daughter sitting on a couch. Mother has a laptop and is smiling at daughter who is looking at her smartphone.

How to Protect Yourself from Fraud

Simple habits can help protect your accounts and personal information.

  • Use strong, unique passwords for your accounts.
  • Never share account information, Digital Banking credentials, or verification codes.
  • Review your accounts regularly and report transactions you don't recognize.
  • Pause before you respond. Be cautious of unexpected calls, texts, emails, links, or requests for money or personal information.
  • Keep devices secure and updated.
  • Use secure payment options. Tap to Pay and mobile wallets can add an extra layer of security when making purchases.

Here to Help You Stay Secure

At St. Mary’s Bank, your security is a shared priority. Explore these resources for practical fraud prevention tips, helpful videos, and solutions to help protect your business and personal finances.
Planning for a Successful Retirement

Scam Smart

Watch, Learn, & Stay Secure

Press play, explore interactive quizzes, and test your knowledge of common scams. Find helpful tips, recognize fraud tactics, and discover practical ways to help protect your money and personal information.
stay scam smart

Important Info

Stay One Step Ahead.

Stay up to date on common scams, explore security do’s and don’ts, and recognize warning signs of financial fraud. Find practical tips to help protect your money and personal information in one interactive guide.

Positive Pay

Protect Your Business

Protect your business from payment fraud with Positive Pay, a service that helps you identify potentially unauthorized check and ACH transactions so you can review exceptions before payments are processed.

FAQs

What should I do if I shared my password or verification code?
Contact St. Mary’s Bank immediately at (888) 786-2791 so we can help protect your account. Change the affected password using a secure device.
How do I report identity theft and fraud?
If you feel your account and/or ID has been compromised, take the following steps listed here Fraud Prevention & Security Resources | St. Mary's Bank
What should I do if my card is stolen or if I see an unauthorized transaction?

You can immediately block your card and order a new card through Card Management in your Digital Banking. Please reach out to our Member Contact Center at (888) 786-2791 or our Card Support Center at (877) 268-2612 for further assistance.
How do I know whether a call or text from St. Mary’s Bank is legitimate?

St. Mary’s Bank will never call, email, or text you to request your account number, Digital Banking credentials, PIN, card security code, or one-time verification code.

If a request seems suspicious, stop communicating, do not click any links, and contact us directly at (888) 786-2791. Access Digital Banking only through the official mobile app or by typing the St. Mary’s Bank website address directly into your browser.
What should I do if my Social Security number or personal information was compromised?

Contact your financial institutions and ask whether your accounts or cards should be blocked, frozen, or closed.

Change affected passwords using a secure device and consider placing a credit freeze with Experian, Equifax, TransUnion, and Innovis to help prevent new accounts from being opened in your name.

If you prefer not to freeze your credit, you can request a fraud alert from the credit bureaus.
How do I change my debit/credit card PIN?

You can reset your card PIN through Card Management in Digital Banking. You may also call the St. Mary’s Bank Member Contact Center at (888) 786-2791 to request a new PIN by mail or visit a branch for assistance.
What should I do if my card is lost or stolen?
Use Card Management in Digital Banking to block your card immediately and order a replacement. You can also call the St. Mary’s Bank Member Contact Center at (888) 786-2791 for assistance.

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