Staying informed is one of the best ways to help protect yourself from fraud. These 10 simple do’s and don’ts can help you recognize suspicious activity, keep your information secure, and make confident decisions when something doesn’t seem right.
- Do turn on online banking alerts for account logins and transaction activity so you can keep an eye on your accounts.
- Do use a saved bookmark or the official St. Mary’s Bank app to access online banking. Search results can sometimes lead to websites designed to look like the real thing.
- Do take a moment to verify unexpected requests for money from family or friends, especially those involving mobile check deposits, photos of checks, Cash App, Venmo, or other payment apps.
- Do create strong, unique passwords or passphrases for your financial accounts and email, and enable multi-factor authentication whenever it’s available.
- Do keep the devices you use for online banking up to date, including your operating system, browser, and security software.
- Don’t feel pressured to explain a withdrawal in a way that isn’t truthful. If someone is coaching you on what to say to your financial institution, pause and talk with us. We’re here to help you review anything that seems unusual.
- Don’t give anyone remote access to your device, enter commands, or download software at their request. If someone threatens you or pressures you to act immediately, stop and verify their claims independently.
- Don’t click links or respond to unexpected texts, emails, or calls without verifying they’re legitimate. If you’re concerned about a transaction or a message claiming to be from St. Mary’s Bank, contact us directly at (888) 786-2791.
- Don’t deposit money for someone and then send or forward funds to another person, or use the money to buy gift cards or cryptocurrency. These requests can be signs of a scam, even when the funds initially appear available.
- Don’t share your card PIN, online banking username or password, or one-time security codes with anyone. Be cautious of anyone who asks for them, even if they claim to represent St. Mary’s Bank.
Do you think you’ve been a victim of fraud? Call Our Member Contact Center
or visit our Report Fraud and Security Center to learn more about reporting fradulent activity.
