Report a Lost or Stolen ATM/Debit/Credit Card

If your ATM, debit or credit card is lost or stolen, please report it immediately.  Prompt reporting will help avoid unauthorized charges to your account. You have three contact options:

1. Call our Card Support Center:
1-877-268-2612
Available 24/7  (closed Thanksgiving and Christmas)

2. Use the online service anytime if you are already signed up for online banking:
Just follow these simple directions:

1. Login to your online banking account
2. Under “Preferences” select the option “Report Lost ATM/Debit/Credit Card”
3. On this screen, you will see the ATM/Debit/Credit cards linked to your account(s).
4. Check "block" on the card you wish to deactivate and click submit.
5. Once your card has been reported lost or stolen, a new card will be automatically mailed to you. You should receive your new card within 7-10 business days. There will be a card replacement fee of $10 that will be charged to your account.

3. Outside of the U.S.
Call collect to 1-909-941-1398
Available 24/7

Need to dispute charges on your debit or credit card?
Call Card Dispute Support: 1-877-504-3900
Available 24/7  (closed Thanksgiving and Christmas)

PLEASE NOTE: Additional information regarding your rights and responsibilities can be located within your Information Concerning Your Personal Accounts brochure or by contacting our Member Contact Center at 1-888-786-2791.